We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and initiate the process.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase to verify the transaction.

To start a return, you can contact us at pinkponystore1@gmail.com. We will guide you through the process, ensuring a smooth transaction.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, as proper transaction tracking is essential.

You can always contact us for any return questions at pinkponystore1@gmail.com. Our customer service team is here to support you throughout the return process.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue promptly and make it right, ensuring customer satisfaction and transaction accuracy.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item to avoid unnecessary transactions.

Unfortunately, we cannot accept returns on sale items or gift cards, as these transactions are final.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This approach streamlines the transaction process.

European Union 14-day cooling-off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase for transaction validation.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at pinkponystore1@gmail.com for transaction follow-up.

We are also very discreet in shipping, ensuring your privacy and transaction confidentiality.